As a shopper, you simply select the "Try before you buy" purchase option when adding items to your cart. You'll see an authorization on your card, but you'll only pay for what you keep. Your 7 day "trial" will begin once your package is delivered. Once you've decided what to keep, just return the rest of your items using our Returns Portal. Once your order returns and is processed, the pending hold on your account will be released within a few business days (depending on your bank's processing speeds), and you’ll only be charged for what you kept.

You can try up to two (2) products at home at a time. If you are interested in additional products, you can place a separate regular order which will be subject to our standard return and exchange policy.

To get access to all of our eligible items, simply go to our TBYB Eligible Items page.

Please note that final sale items are not eligible for the “Try Before You Buy program”.

Unfortunately, at this time, "Try Before You Buy" orders cannot be combined with regular orders. If you would like to make an additional purchase, please do so separately.

Try Before You Buy is only available in the US.

To be eligible for the "Try Before You Buy" program, you must be a first-time customer and a United States resident.

You can only use a credit or debit card to check out with "try before you buy" purchase option at this time.

Our 7 day trial begins once your package is delivered. You have until the end of the 7th day to create your return in our Returns Portal. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing our customer experience team to request an extension.

Sure ! Please email us at info@kalarah.com to request a 1-3 day trial extension. 

Simply go to our Returns Portal to begin your return process!
Please note that “Try Before You Buy” orders must be returned or exchanged within 14-days of the delivery date to avoid being charged.

"Try Before You Buy" orders must be returned or exchanged within 14-days of the delivery date to avoid being charged. Returns after 14-days are not eligible for refund.
Please note that the Try Before You Buy policy is different from the policy for normal orders.
If you are not satisfied with the product and your trial is up, please email us at info@kalarah.com.

Similar to a hotel or rental car company, Kalarah authorizes your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

We will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update.