FAQ'S
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch within 24 hours.
FAQ
How Does The Website Work?
Kalarah is a marketplace who connects emerging designers from developing countries with conscious consumers. When you place an order thought our website, your products will be sent directly from our talented designers. Therefore, the delivery time for each product will vary depending upon location and item. All delivery time are displayed on the product page.
What Methods Of Payment Can I Use ?
We accept all major credit cards including Paypal, Shop pay and Google pay.
Shipping questions
How Much Will It Cost To Ship My Order?
Shipping is already included in the price.
Do I Have To Pay Customs Or Duties ?
Import duties will be paid by us.
Where Do You Ship To ?
We only ship in the US and Canada.
What Are The Delivery Times Per Order?
You can find the delivery time per item on the product page. As most of our products products are coming from overseas you may expect longer delivery times. This information will be specified on the product page. Remember, great garments come to those who wait !
How Can I Know The Status Of My Order?
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one.
Returns questions
What Happens If I'm Not Happy With My Order ?
If you wish to return a product, you will need to contact us with your order number at info@kalarah.com and describe the reason(s) you wish to
return your item(s).
For more informations, please check our page Returns and Refund policy.