Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Kalarah is a marketplace who connects emerging designers with eco-friendly consumers. When you place an order thought our website, your products will be sent directly from our talented designers. Therefore, the delivery time for each product will vary depending upon location and item. All delivery time are displayed on the product page.
We accept all major credit cards including Paypal, Shop pay, Google pay.
Shipping is already included in the price.
Customs/duties any additional charges (if any) are levied as the package reaches its destination country. Kalarah does not take any responsibility for any additional charges, nor will we be aware of them as they solely depend on the destination country. If you would like to know more about any duties or taxes that might be applicable in your country, we recommend reaching out to your nearest customs office with any inquiries you may have.
We only ship in the US and Canada.
If you're not happy with your order, complete the following steps:
1. Please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.
2. Enter your order number and email address.
3. Select the items you wish to return and press next.
4. Choose a return reason and press next.
5. Select the return method as refund or exchange and confirm.
6. Your Return Request will be sent to head office for approval.
7. Once approved you will receive the steps on how to return your garment/sback to us via email.
Any refunds will be credited back to you using your original payment method or we will offer a replacement. For more informations, please check our page Returns and Refund policy.
We would love to exchange another size for it. Please send us the piece back and let us know your measurements. Contact us at email@example.com
You can find the delivery time per item on the product page. As most of our products products are coming from overseas you may expect longer delivery times. This information will be specified on the product page. Remember, great garments come to those who wait !